What does this policy cover?
What personal data we collect and why we collect it
ID, Registration and Support
When you register to use the KSC website, create a login ID, or contact us for support or other offerings, KSC collects information that identifies you. This includes information such as your name, company name, email address and payment history. We also sometimes collect other information that does not identify you such as which types of support services you’re interested in. Some of this information is required and other information is optional.
We collect information about how you use our websites, including when you use a desktop application feature that takes you online. We may collect information sent by your browser or device to our servers whenever you visit a KSC website or use a KSC application. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit an KSC website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. KSC may collect information about how you use our websites and apps by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website. Depending on the application or website, this information may be anonymous.
We also use automated systems to analyze your content using techniques such as machine learning in order to improve our apps and websites. This analysis may occur as the content is sent or received using an online feature of a KSC applications or website, or when the content is stored on KSC servers. The data sent by KSC applications will never include schematic or layout data without your explicit request.
Some of our applications will provide application versioning information to the KSC servers in order to offer the ability to update the application.
If you upload images to the website, these files may include embedded location data (EXIF GPS).
Social Networking Information
KSC maintains profiles on multiple social networking websites (e.g. LinkedIn, Twitter). Communications between you and KSC via these services are stored and include additional information provided by the service such as your profile handle.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
KSC works with companies that help us run our business. These companies provide services such as website hosting and processing credit card payments. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
KSC may also share your personal information:
- When you agreed to the sharing
- With our resellers and other sales partners if you are a business customer and agreed to receive KSC marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes.
- When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process
- When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites against attacks, or protect the property and safety of KSC, our customers and users, or the public
- If we merge with or are acquired by another company, sell a KSC website, application, or business unit, or if all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about our customers.
How long we retain your data
If you send an e-mail, leave a comment or file a support request, the comment and its metadata are retained indefinitely. This is so we can recognize and refer to the support resolution in future interactions.
Data attachment exceptions
The exception to the above noted retention term concerns proprietary schematic and layout data that may be attached to an individual support ticket to assist resolution. Except as explicitly requested by you, we will remove these data attachments from the ticket and delete them from our servers following the ticket resolution, either by you or by us.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.